Deliver Best in Class Customer Service

The key to keeping the customers you already have—and getting new ones—is to deliver first class customer experiences. In this workshop we will discuss: • How to turn first-time customers into loyal lifetime customers. • How to turn a bad customer experience into a good one. • Effectively handling customer complaints in person and on social media • Why great customer service increases sales and profitability • How to create a culture of great customer service

Speaker(s): Lisa Crum CBA, MVSBDC. Lisa has spent 35 years in customer service as a business owner, in management and service positions. As a bakery owner for almost 20 years great customer service was as important as the products she produced. Lisa built a customer service training program for her team and she continued to teach the importance of customer service when building a successful business.

Co-Sponsor(s): The Entrepreneurs' Center

On line registration only. We use the Zoom platform for our webinars. You will receive log in information via email prior to the event. It is best to participate via a computer if you can. For those folks participating via phone, we’ve found that connectivity is more reliable if you use the Zoom app. The app is free and can be found in your devices’ app store.

Fee: No Cost