Blueprint for Excellence: Delivering Best-in-Class Customer Service
Stop losing customers you worked hard to win. This hands-on workshop - Blueprint for Excellence: Delivering Best-in-Class Customer Service Excellence - gives Ohio small business owners and leadership teams a complete, actionable framework for turning everyday interactions into lasting customer loyalty. In just one session, you'll map the friction points costing you repeat business, practice real recovery scenarios, build your team's service manifesto, and leave with a signed 30-day implementation plan.
Speaker(s): Kim Klopfenstein, CBA
Co-Sponsor(s): The Entrepreneurs' Center
On line registration only. We use the Zoom platform for our webinars. You will receive the zoom invitation by email prior to the event. It is best to participate via a computer if you can. For those folks participating via phone, we’ve found that connectivity is more reliable if you use the Zoom app. The app is free and can be found in your devices’ app store.
Fee: No Cost
