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Reputation Management

Tue 4:30 PM to 5:30 PM
Topic: Marketing Planning

How do you manage a bad review? Every business has a product and/or service, which is what they deliver to their customers to meet their needs. Every business has a brand, which is how they want people to feel when they encounter or engage with it. Every business also has a reputation, which is how people actually perceive your business. Brand reputation management is critical to growing a business. A positive brand reputation builds loyalty & increases confidence in your brand and product, driving sales and bottom-line growth. Learn business-specific strategies to manage YELP, Facebook, Google reviews, etc and take control of your brand.

Speaker(s): Cole Worley

Fee: No Cost

Phone: 216-281-4422


Ohio SBDC at Northeast Ohio Hispanic Center of Economic Development
Northeast Ohio Hispanic Center of Economic Development
2511 Clark Avenue Cleveland, OH 44109-1110
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Funded in part through a cooperative agreement with the U.S. Small Business Administration. The Ohio SBDC program is also funded in part by the Ohio Development Services Agency. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. For arrangements, call the Ohio SBDC at 614-466-2711 or (800) 848-1300.
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